After a bit, an error message is displayed scan error. Scanner and Printing Problems. Lift up about 30 degrees so you can see Rod scaner moves on 3. A reset in initiated by 6 plus while plugging in the power. What it wont do is send scanned images to my computer. HP Download and Install Assistant. All forum topics Previous Topic Next Topic.
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I had the same scanner failure error and cleaning as described above fixed the problem. I even cleaned the CCFL lookin thing. Also clean the scan lamp on the top of the scan head.
Product sold without warranty: Thanks everyone for all the tips. Message 3 of 4. I have the same problem scanner bar does not know offidejet to stop going to thr right when turning the printer on, and it starts making grinding noises.
Thanks, it is a great way to work around unsupport driver for this printer with window Reach in with a dry cotton swab and use that to clean them.
I need to scan and save in pdf to send a health care receipt to healthcare provider. Scads of people that visit this forum have proven them wrong if we’re basically considered to be bozos. Now if I could just find the flimsy black clips that keep the top half from completely opening when one changes cartridges.
How do I sort out this problem. I fixed the problem by reading this thread: The problem appears to be inhererrent with all the printers of this model. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
And the reason probably why HP wont take it back and offering you an exchange is because the unit is out of warranty hence u get days of warranty time from the date of ur purchase.
Thanks much Hrafndagr – Anonymous. HP encountered an error while trying to scan your product.
Any warranty support needed would be completed by the reseller that sold the officejjet. Have lost a lot of time reinstalling etc then found this site. MorganP followed his instructions and I now have a happy again.
The only thing it wont do is scan to my computer. It is definately the main board that is faulty.
Could not get the lid all the way off. Plug in the power supply back into the printer. Let HP identify any out-of-date or missing drivers and software.
I too was skeptical about the glass cleaning. The mirrors on the bottom side of the scanning device. One is flat across the bottom, and the other is tilted at an angle right next to the other mirror.
Unplug the power supply from the back of the printer. I have a that was making the grinding noise and giving the scanner error message.
Their web page also says that following their own procedure will void the warranty and to avoid doing anything other than cleaning the glass. Just too damm busy in this crazy world and a laymen in the computer world.
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