If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver. Press the Power button to start the computer, then press the F2 key and select System Information from the listing. Logon accounts contain user’s names and passwords for secure applications and web sites that you register with the access manager. Press F10 to save this setting and restart the computer. The Virtual Agent is currently unavailable. Open the Device Manager , and then expand the Biometric list of recognized sensor devices. Before using the fingerprint reader, be sure that your fingers are clean.
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Before using the fingerprint reader, be sure that your fingers are clean. You will have to locate and purchase a third party security program.
The components of the fingerprint-based security system are designed to work on specific computer models and with specific operating systems. Depending on the model and the year it was purchased, HP provides a number of access manager applications.
Select the Driver tab. The fingerprint sensor is listed as a Validity Sensor or AuthenTec Sensor, depending on the model number of your computer.
Update the device driver. The driver version is displayed. If there is no Biometric entry, then Windows cannot inc.aes2501x the fingerprint reader hardware.
The fingerprint device driver and the access manager for the original configuration of your computer are available on the HP support web site.
Clean the fingerprint reader. Identify the version of the fingerprint reader device driver currently installed.
Europe, Middle East, Africa. If your device driver is up-to-date, see if your access manager software is compatible with your fingerprint reader. The Virtual Agent is currently unavailable.
Depending on the model number of your computer, there are options in the BIOS to turn the biometric device on and off. If there is a Biometric entry, then Windows supports the device.
The biometric device is the hardware that controls the fingerprint reader. This indicates that Inc.ars2501a supports the device, in this case the fingerprint reader.
Find new device drivers if you changed operating systems The fingerprint device drivers and security software are designed for specific operating system. If a biometric option does not exist in your BIOS, then the fingerprint reader is always enabled. Select the operating system currently on the computer, scroll down, and then unc.aes2501a BIOS.
If you choose to change the OS, you may have trouble setting up the fingerprint reader again. To make sure the Windows device driver for the fingerprint reader is up-to-date; follow the steps in Updating the device driver.
Contact HP for technical support or repair service. If the access manager software available on the web site is newer than the version installed on your notebook, download and install it.
Find new device drivers if you changed operating systems. In the Device Managerclick Biometric or Biometric Devices to expand the list of inc.wes2501a biometric sensor devices.
The fingerprint access manager software is listed. HP Fingerprint Reader Software. Click Starttype device in the search field, and then select Device Manager from the search results list. Digital Persona Fingerprint Reader.
Use the table below to determine which access manager software was available at the inc.ars2501a the computer was purchased. Update the device driver The fingerprint reader hardware requires a device driver to allow software to control it.
If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver. Digital Persona application software for 32 bit Vista and Windows 7.